SHIPPING & RETURNS

SHIPPING

 

Shipping time frames:

  • United States

    Seko: Omni Parcel Express
    2-7 Business Days

    Seko: Omni Parcel 
    3-10 Business Days

     

  • Canada

    DHL ecommerce
    2-10 Business Days

     

  • United Kingdom

    Seko: Omni Parcel
    4-10 Business Days

    Seko: Omni Parcel Express
    3-7 Business Days

     

  • Europe

    DHL ecommerce: 
    3-14 Business Days

     

  • Australia

    Australia Post: Parcel Post
    3-5 Business Days

    Australia Post: Express Post
    1-2 Business Days

    Seko: Couriers Please
    1-4 Business Days

     

  • Rest of World

    DHL eCommerce 
    4-14 Business Days 
    (depending on location)


*Shipping times are subject to stock availability and exclude clearance/customs delays.

During the holiday season, please allow up to 7 extra business days for dispatch, shipping and transit times. We are working as hard as we can to get your order out to you as quickly as possible. We thank you for your patience and support during this time and wish all of our customers safe and happy holidays. If you have any questions regarding your order, please email us at customercare@paw-paw.shop.

HANDLING

All orders will be dispatched within 2 business days, using a tracking code. This means that from the moment it leaves our warehouses right through to its delivery, you can track it right to your door! PAWPAW does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.

PAWPAW will help as much as possible to trace a missing parcel. However, if untracked shipping is selected, it is customer's responsibility to follow up with the carrier. PAWPAW is not responsible for refunds of shipping costs of delayed shipping product availability.

Depending on your shipping location and the associated cost of sending your order, we may contact you via email to advise the additional cost of shipping. If this additional cost is approved by you, we will email you the additional invoice. Your order will not be dispatched from our warehouse until the fee has been agreed and paid.

Duties, taxes and/or custom fees will not be covered by PAWPAW and falls under the responsibility of the customer.

If you need any help, please let us know at customercare@paw-paw.shop.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at info@paw-paw.shop. Please note that returns will need to be sent to the following address: returns@paw-paw.shop

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@paw-paw.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@paw-paw.shop.